PRIVACY POLICY
With this privacy policy, we want to make you aware of the importance that we at NEON COCO S.L.
give to the treatment of your personal data. In order to comply with this objective, we will try to
explain in a transparent and clear manner the different ways and means by which we collect, treat
and use your data.
Furthermore, we put at your disposal different communication channels so that you can, if you wish,
send us any query in order to be informed about the treatment to which we submit your personal
data, thus giving you total control over them.
The use of this website, implies the acceptance of all the terms set out in this privacy policy, so
please read it carefully before accepting it.
NEON COCO S.L. reserves the right to modify this policy in order to adapt it to new legislation or
jurisprudence, as well as to industry practices.
As a user, you guarantee that the data you provide us with are accurate, authentic and truthful, and
you undertake to keep them duly updated. NEON COCO S.L. is exonerated from any responsibility
regarding the lack of accuracy of the same.
The language used in this website will be Spanish, English NEON COCO S.L. is not responsible for the consequences that may derive from the misunderstanding of the language by the user or from erroneous translations that may be made of the text herein.
NOTICE TO MINORS
With the current regulatory changes, we inform you that in case you are under fourteen years old, it
is mandatory to have the consent of parents or legal guardians for the processing of your personal
data.
In no case shall data relating to the professional, financial or private situation of other family members
be collected from the minor without their consent.
If you are under fourteen years of age and have accessed this website without notifying your parents, you should not register as a user.
NORMATIVE FRAMEWORK
NEON COCO S.L. has adapted its website to the requirements of the new Organic Law 3/2018 on Personal Data Protection and Guarantee of Digital Rights (LOPDGDD). It
also complies with Regulation (EU) 2016/679 of the European Parliament and Council of 27 April 2016 on the protection of individuals (RGPD), as well as with Law 34/2002 of 11 July on Information Society Services and Electronic Commerce (LSSICE or LSSI).
RESPONSIBLE FOR THE PROCESSING OF YOUR PERSONAL DATA
NEON COCO S.L. with NIF B67150524 and address at C/ SANTIAGO RAMÓN Y CAJAL, 37 - 1
03203 ELCHE (Alicante). You can contact the person in charge, either by message in contact page.
PRINCIPLES THAT WE WILL APPLY TO YOUR PERSONAL INFORMATION
In the processing of your personal data, we will apply the following principles which are in line with the requirements of the new European data protection regulation:
- Principle of legality, loyalty and transparency: We will always require your consent for the processing of your personal data for one or more specific purposes, which we will inform you about in advance with absolute transparency.
- Data minimization principle: We will only request data that is strictly necessary in relation to the purposes for which we require it. The minimum possible.
- Principle of conservation period limitation: The data will be kept for no longer than necessary for the purposes of processing, depending on the purpose, we will inform you of the corresponding conservation period, in the case of subscriptions, we will periodically review our lists and delete those records that have been inactive for a considerable time.
- Principle of integrity and confidentiality: Your data will be treated in such a way as to ensure adequate security of personal data and to guarantee confidentiality. You should know that we take all necessary precautions to prevent unauthorized access or improper use of our users' data by third parties.
DATA COLLECTION: PURPOSE/LEGAL BASIS/TIME FRAME
CONTACT FORM / EXERCISE OF RIGHTS
Purpose
Legal basis
Manage requests, answer questions, complaints and observations about the services provided through our website.
The legal basis is the legitimate interest to carry out the resolution of your queries or complaints. In the event that you contact us to
resolve an issue relating to an order, the legal basis will be that of the execution of the sales contract.
In case of a consultation to carry out the exercise of any of your rights, the legitimacy of the applicable processing, will be that of compliance with legalobligations on our part.
Conservation period
M a n d a t o r y information
It will be the necessary to carry out the management and resolution of your application.
Name and email address
Category Identifiers
Cessions There may be transfers to web hosting companies (see section on transfers)
WEB USER REGISTRATION FORM
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Manage your data to register you as a user of our web platform and allow you to |
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Purpose |
access the services, products and functionalities subject to the specific contract |
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conditions in each case. |
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You may cancel your registration at any time through the channels provided for |
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this purpose. |
Legal basis
Conservation period
The legal basis for the present treatment of your data is the express consentthat you accept before the registration becomes effective, by checking the box of acceptance of conditions of the present privacy policy.
The period of conservation will be of indefinite character, until it decides to exercise its right of opposition/cancellation through the routes enabled for that purpose.
M a n d a t o r y information
Category
Cessions
SALES FORM
Purpose
Legal basis
Conservation period
Full name and email address.
Identifiers
There may be transfers to web hosting companies (see section on transfers)
Management of purchase requests for the different products offered on the website. It involves the services of payments, collections, as well as the management of returns and guarantees.
The legal basis shall be that of the execution of the contract of sale.
The conservation period will be 6 years to comply with legal, fiscal and commercial obligations.
The data related to your payment cards, will be stored indefinitely, until the moment you indicate us the opposite exercising your rights of limitation/ opposition.
M a n d a t o r y information
Category
Cessions
Full name, email, mobile phone and address.
Identifiers
There may be assignments to web hosting companies (see section on assignments)
There may be assignments to banking and/or financial companies (see section on assignments)
SUBSCRIPTION FORM (NEWSLETTER)
Management of the subscription to our newsletter that may contain promotions, offers, news, news and other information that we think may be of interest to our customers. Please note
Purpose that this data processing may involve the analysis of your user profile based on your preferences and tastes.
Notifications will be sent by the specified electronic means or by post.
Legal basis
Conservation period
M a n d a t o r y information
The legal basis for the present treatment of your data is the express consentthat you accept before the registration becomes effective, by checking the box of acceptance of conditions of the present privacy policy.
The period of conservation will be of indefinite character, until it decides to exercise its right of opposition/cancellation through the routes enabled for that purpose.
Email address
Category Identifiers
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Cessions |
There may be transfers to web hosting companies (see transfer section) |
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There may be transfers to email marketing companies (see transfer section) |
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YOUR RIGHTS AND HOW TO EXERCISE THEM
Right of access
Right of rectification
Law
suppression
Right of opposition
Right to limit treatment
Right to the portability of your data
To be informed of the data we handle about you.
You may rectify, correct, update or complete any data you consider inaccurate regarding your person.
You may request that your personal data be removed from our system.
You may object to the processing of your personal data unless the legal basis for doing so is legitimate interest or the exercise or defence of any claim.
You may request a limitation on the processing of your personal data, in which case they will only be kept for the exercise or defence of claims.
If technically possible, you may request the portability or transfer of your personal data to another data controller.
You may exercise your rights by sending a message in contact page, indicating as subject: "Derechos Ley Protección de Datos", and identifying yourself by means of your ID card or equivalent document.
Data subjects shall also have the right to effective judicial protection and to lodge a complaint with the supervisory authority, in this case www.aepd.es, if they consider that the processing of personal data concerning them infringes the Regulation.
SECRECY AND DATA SECURITY
We undertake to treat your personal data always in accordance with the purpose for which they have been collected, and not to use them for a different purpose unless you give us your consent to do so.
NEON COCO S.L. has adopted and installed all the organizational and technical measures within its reach in order to avoid improper use, unauthorized access by you or third parties or alteration of your personal data.
With regard to the confidentiality of the treatment of your personal data, NEON COCO S.L. undertakes to take the necessary measures to guarantee that access to personal data by its own personnel as well as by collaborators or service providers, will comply with the necessary security requirements in accordance with that established in current data protection regulations.
Despite all this, NEON COCO S.L. cannot guarantee the absolute impugnability of the Internet network and therefore the violation of data through fraudulent access by third parties. In the event of a security breach, NEON COCO S.L. will follow the incident notification protocol developed for this purpose.
TRANSFERS TO THIRD PARTIES
In order to be able to fulfil the purposes described, in some cases it is essential that we give part of your personal data to collaborating companies/individuals.
All of them comply with the legal requirements to guarantee an adequate level of security when dealing with your personal data, giving guarantees of this through the acceptance of contracts or certifications:
- Standard contractual clauses (processor contracts)
- Adhered to Privacy Shield certification (for service providers in territories outside the European Economic Area whose legislation requires a lower level of protection)
Messenger service Logistics, transport and delivery of goods.
Hosting and maintenance of the website.
Technology services H a r d w a r e m a i n t e n a n c e a n d s y s t e m administration.
Financial institutions Management of payments, collections and returns
Subscription management and sending of
Marketing/advertising newsletters.
Management of re-marketing.
Consultancy Advice and audits.
You can contact us at any time for more detailed information on our service providers, through the
channels provided for this purpose.